Support

Troubleshooting and recovery

Resolve missing records, scan errors, permissions, export issues and saved-data startup errors.

Mac Receipts list and review filters with sample data — Mac view rendered from the current app with fabricated sample data. Select the image to enlarge.

iPhone Receipts list and review filters with sample data — iPhone view rendered from the current app with fabricated sample data. iPad uses the same iOS app with wider layouts and different control placement. Select the image to enlarge.

A record or total is missing

First clear search/status filters and check the country and tax year. Check whether the record is personal, unassigned or awaiting review. For a difference between devices, confirm the same Apple account, network access and available iCloud storage. Do not recreate a receipt until you know it is missing rather than filtered out.

Scanning or importing fails

Check camera access, use a readable image and make sure cloud files have downloaded. You can enter an expense manually while retaining its evidence. Free-plan limits are checked when you start creating or importing a record; scanned and manual receipts share the receipt limit, while recorded recurring expenses have their own limit.

Mileage, reminders or exports fail

For mileage, check location permissions, unfinished trips and vehicle selection. Review the recorded distance after a GPS interruption. For reminders, check completion state, reminder time, notifications and Focus. For exports, confirm Pro is active for real records, the chosen period is correct and there is room to save the file. Open an export to verify it before forwarding it.

The app cannot open saved data

Read the startup error rather than assuming the database is empty. Use the available retry/recovery controls only after preserving the current records and understanding the message. If the app offers a backup candidate, inspect its date and consider what newer unsynced work it might replace. Do not delete app storage or uninstall to make the error disappear; ask support with the error text first.

Send a useful support request

Email support@jobledgerpro.com. State the device, OS version and app version.
Describe the screen, steps you took, expected result and actual result. Include the exact error text.
Mention whether the issue happens on one device or all devices, and whether you were offline.
Use fabricated examples or redact screenshots. Avoid sending customer details, receipt images or financial records unless needed for the issue.