JobLedger Pro Support
Help guides
Step-by-step guides for scanning receipts, jobs, invoices, mileage, tax reports and iCloud sync are in the Help Center.
Contact us
Email support@jobledgerpro.com. It helps to include your device (iPhone, iPad or Mac), your OS version, and what you were doing when the problem happened. Please don't send receipt images or financial records unless we ask for them.
Common questions
Where is my data stored?
On your device. If iCloud sync is on, it is also stored in your own private iCloud account so it appears on your other devices. We cannot see it. See the Privacy Policy.
How do I scan a receipt?
Add a receipt and choose to scan it with the camera, or import an image or PDF. The text is read on your device. Always check the amounts, date and category before you rely on the receipt — scanning can misread a crumpled or faded one, and you can correct the saved details.
How do quotes, invoices and payments fit together?
Add and price items on the job’s Details tab. In Billing, prepare a quote, mark it Sent and then Accepted after the customer agrees, then convert it to an invoice. Record money received or returned in the job’s Payments tab. Type any advance received on the draft invoice and mark the sent invoice Paid separately. See the invoice guide and payment guide.
Where do I manage tasks?
Create, edit and complete tasks on the Dashboard. Tasks can reference a job, with optional due dates, reminders and Calendar events.
How does mileage tracking work?
On iPhone or iPad, start a trip when you set off and end it when you arrive. On Mac, add a trip manually or estimate distance between addresses. GPS recording runs during a trip you start. Apple’s mapping services handle address searches, trip start/end address lookups and route calculations. Edit tracker details before Start or after saving the trip. To keep tracking while the screen is locked, allow location access when the app asks.
How do I export for my accountant?
Open Tax Center, choose the tax year, and export. Choose CSV, Excel, PDF or a ZIP export pack with receipt evidence, mileage records and separate payment, issued-invoice and invoice-void files. Pro is required to export your real records; the free plan offers sample exports. Reports record which tax data they were built from. JobLedger Pro organizes expenses by published tax-form lines but does not give tax or accounting advice — check the figures with your accountant.
Why are my devices not syncing?
Check that you are signed in to the same Apple ID on each device, that iCloud is on for JobLedger Pro in Settings → [your name] → iCloud, and that each device is online and has enough iCloud storage. After changing the app’s iCloud sync setting, follow its restart notice. Syncing can take a few minutes.
How do I delete my data?
Delete eligible records in the app. Jobs with payment or issued-invoice history are archived, which retains their records. Removing the app does not erase synced iCloud data and may leave local data on Mac. Use your device’s iCloud storage management for JobLedger Pro to remove synced data; export records you need first. See the Privacy Policy for details.
How do I manage or cancel my subscription?
Subscriptions are managed by Apple. On iPhone or iPad open Settings → [your name] → Subscriptions; on Mac open the App Store → your account → Subscriptions. Refunds are handled by Apple at reportaproblem.apple.com.
How do I turn on App Lock?
Turn it on in the app's Settings. It uses Face ID, Touch ID or your device’s authentication; the app never receives your biometric data.